FAQ Clients

Client's FAQ

Most frequent questions and answers For Clients

Sign up with your email and password or via Facebook.    You will recieve an email with your verification code (check inbox or junk emails) Add it on the app to get access on OLYMPUS FITAPP.                        

Once you sign up you have access to all the trainers near your location.

To verify your account check your (inbox or junk email) to find the verification code.Add it on the app and get access on OLYMPUS FITAPP.

To login into OLYMPUS FITAPP you will need to add your email and your password or you can login with your Facebook account.
If you have any issues, please get in touch via support@olympusfitapp.com

Simply tap on ‘MY PROFILE’ and edit your details.

Your password must be:
8 Characters Long
1 Uppercase Letter
1 Number
If you forget your password, there is an option to ‘Forget password’.

You will need to be 18 or older to have an OLYMPUS FITAPP account. If you would like to enquire about a trainer, please get in touch via the email below.
Sessions for under 18, can be arranged. For further details, get in touch with our dedicated customer support team, we are always happy to help and advise further. Just send us an email detailing your requirements/request: support@olympusfitapp.com

On the menu tap on ‘TRAINING HISTORY’ and you can check your PAST & ACTIVE TRAINING SESSIONS.
You can check all the details about your purchases.

You supposed to recieve this email after you have communicated with your trainer.
One session has been deducted from your Personal Training package for your session. Please check the box to mark the session as completed in the ‘ACTIVE SESSIONS’. This way you will know how many sessions you have completed and how many sessions are remaining to complete the package.

If you have trained with your trainer or you have planed a session ahead this notification ‘Training session completed’ sent by your trainer.Just mark the box on ‘ACTIVE SESSIONS’ so the session it’s confirmed as completed from your side.

This way you will both know how many sessions you have completed and how many sessions are remaining to complete the package.

Please try to get in touch with the trainer again and if is not any reply, contact the OLYMPUS FITAPP Team with the details of your booking, we will personally reach out to the trainer on you behalf, once a trainer has been confirmed, they will open up their availability ready for you to complete the booking.

1.Choose the trainer you want to train from the ‘NEAR BY’ screen and tap on trainer’s photo.     

or if you looking for more specific search Enter on the Filters Select (Workout Place, Training Location, Workout Goal and choose if you are looking for male/Female trainer, Group or Online Training)

2. Check out Trainer’s ‘Profile and find the suitable package to purchase.(on ‘MY PACKAGES’)

3. Once you purchase a package, the trainer will get in touch with you to arrange your sessions.

After every ‘Complete’ session, the trainer will send you a notification with confirmation that you need to confirm.Tap on ‘Training History’ to manage your ACTIVE & PAST sessions.

If you have any complains you can ‘Report’ the trainer to us (at the top right corner of the screen)

There is no limit as to how many sessions you can complete in a day as far as you arrange them with your trainer.

No, you have the option to use your own equipment if you please, you can always communicate with your trainer about equipment and convenient workout place.

Use the filters to select ‘Group Training’ and will appear the trainers that providing group training.
Check out the Group Training package description On ‘My Packages’ of every trainer.

If you don’t find any suitable package you can contact the trainer for making a specific package for you.

Each of the trainers have the relevant qualifications required for the service they are offering.
On trainers profile you can find out their qualifications and their background in the fitness industry.
As there is such a broad range, please get in touch via support@Olympusfitapp.com if you would like more information.

Yes, all the trainers are required to hold adequate Public Liability Insurance which covers legal liability for death, injury or illness to others and loss of, or damage to, third party property.
The Register requires fitness professionals to hold an annual liability policy.

OLYMPUS FITAPP covers most areas in Central and West London. We are looking to expand as OLYMPUS FITAPP grows. Make sure you follow Olympus Fitapp on Social Media, this is where we announce any Updates.

Once you have purchase a package for your first session, the trainer will be in touch to gather more information.All information given will be kept confidential treated with the utmost respect. We request that if you do have any injuries, that you talk to your GP before booking a training.
If you would like the trainer to focus on/ avoid a particular area, just let them know and they will amend their technique to suit.

You can get a Personal Trainer at a time and place that fits in with your schedule.
The trainers are equipped to help you to achieve a wide range of goals. Whether you are looking to lose weight, get stronger, fitter or are training towards an athletic event, recovery, relaxation, maintenance, our experts can help you.

If you are looking for something in particular, just get in contact with the OLYMPUS FITAPP Team.

Yes, feel reassured that your details are safe with OLYMPUS FITAPP.

This is something we take very seriously and would like to offer you the strictest confidence that any details or data you provide is kept safe and kept.

Yes, you can tap on FILTERS and select on Workout Goals ”Special disabilities’‘. We recommend that you get in touch with our Customer support team, we will be able to recommend the best trainer for your specific requirements

Unfortunately we don’t accept cash, all payments are taken via the App ,this includes any other charges the trainer may need have.
We accept Debit Card, Visa Credit Card, Master Card and AmEx.
Transactions outside of the app is your responsibility to keep the track of the sessions and any other security you might need.
Always try to make the payments through the app to be secure.We are not provide protection for users who interact outside of the OLYMPUS FITAPP platform

We do accept PayPal as a payment option. We support all major credit cards and you can use Debit Card, Visa Credit Card, Master Card and AmEx.

Your package will remain active for the next 90 days, giving you a chance to finish off your sessions.

Unfortunately you cannot but you can book via the OLYMPUS FITAPP available on iOS.

OLYMPUS FITAPP covers all areas of London.
You can have a session at your house, office or a local park, we will make it work. This is the chance to be creative, you no longer need to go out of your way to make fitness part of your routine.

On the other hand if you prefer to train at a gym or a studio communicate with your trainer and he will direct you.

Always try to communicate in good faith with your trainer to book and complete your sessions.
Try to give a notice 12 hours before you cancel to don’t effect the trainer’s business.

Always try to communicate in good faith with your trainer to book and complete your sessions.
Try to give a notice 12 hours before you cancel to don’t effect the trainer’s business.

Failure to do so will result in you being charged the full session rate.            

 If for any reason, the trainer needs to cancel your appointment within 12 hours, your next session will be provided free of charge.

If you are happy of the OLYMPUS FITAPP you can refer your friend to use it or to recommend it to other trainers or clients.

Purchases of Packages cannot be exchanged or refunded, except in unforeseen circumstances.
If this is the case, please do not hesitate to contact us on: support@olympusfitapp.com

When you deactivate your OLYMPUS FITAPP account, your profile and packages won’t be visible on OLYMPUS FITAPP anymore.If you would like to deactivate your account just email us on support@olympusfitapp.com.